Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@smartyardtech.com
No Shipping outside the USA.
Changing Address
If the order has processed or shipped and you'd like to change your address, we will do our best to accommodate for this change. Please expect delays for all address changes. However, if there are any additional charges from our freight companies because of this change, this will be paid by the customer. No Exceptions Apply.
Order Processing Times
- Orders are typically processed within 2 - 3 business days.
- Processing hours are Monday through Friday from 9:00 AM to 6:00 PM EST (excluding weekends and major holidays).
- Please note that processing times may be extended during holidays, launches, restocks, limited edition releases and promotions.
Payment Information:
- Credit card purchases will be billed when products are shipped.
- Debit and bank cards are pre-authorized at checkout, with payment pending upon order confirmation. Charges will be settled or collected when products are shipped.
- Depending on bank setup, debit card purchases may be billed upon order confirmation before products have shipped.
Shipping Details:
- Only in-stock items will be shipped after order processing.
Shipping Times
All shipping times are estimates and should not be taken as a guarantee. We make sure our vendors know of new orders to get orders shipped out as soon as possible. With that being said, if a customer decides to cancel an order due to a shipment not arriving in the estimated time frame, customer is responsible for all associated shipping charges, fees, warehouse storage costs and any other fees associated with the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft. No Exceptions Apply.
Order Tracking:
Upon shipment, you'll receive an email containing your order's tracking number. Please ensure to track your order using the provided tracking number. For any issues related to lost or stolen packages, kindly reach out to the relevant carrier using the tracking number or contact us via email. Please note that we cannot be held responsible for lost or stolen packages.
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