EcoFlow Smart Home Panel 2 EFSmartHomePanel2-US

• 1 x EcoFlow Smart Home Panel 2 (glass door and deadfront cover packaged separately)
• 1 x Marking-off Template
• 1 x EcoFlow Power Input/Output Cable

1. Is there any abnormality if there is a "click" sound when the system is running?
   It's normal. EcoFlow Smart Home Panel 2 uses internal switches (relays) to control branch circuits on/off and the power input/output port of the battery connection box. When the mode is switched or you press the emergency stop button, you may hear a series of "click" sounds because of internal switches.

2. Why does a circuit have no power when the app says it's on?
   The physical breaker in the panel has been tripped.

3. What should I do if I want to add or modify a new circuit breaker (a new circuit)?
   Please contact an electrician or customer service to install or replace the circuit breaker and turn it on in the app to support up to 12 circuits.

4. Can Smart Home Panel 2 be a main panel or service equipment?
   No.

5. Will the TOU mode cause a waste of solar energy?
   Under normal circumstances, the TOU mode efficiently utilizes solar energy to prevent waste. Here's how it works: When solar energy is available, the TOU mode intelligently allocates the portions of the battery capacity to be charged from solar and the grid ahead of time. If plenty of solar energy is expected for the day, the grid won't be used to charge the battery unless the actual solar generation falls short. However, in cases where there's excess solar energy and the battery is already fully charged, some of that solar energy may go unused if the solar output doesn't meet the load power requirement.

6. Why isn't my TOU schedule being executed?
   Here are a few reasons why your TOU schedule isn't executing:
   a. The battery has reached its charge limit.
   b. The battery level has dropped below the backup reserve level.
   c. Storm Guard has been activated due to severe weather conditions.

7. Where can I find the S/N number？
   The serial number QR code can be found on the nameplate located on the back of the glass door. Scan the code to get your S/N number.

Cancellation

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.3% for Klarna users). 

Orders cannot be canceled more than 30 days after they are shipped.

Return

The return service is currently available to US orders only. 

If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact our sales@smartyardtech.com to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users) in the event of a return on US orders.

Return Process

Contact sales@smartyardtech.com to start the return process. Please provide them with proof of purchase, such as an invoice.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via sales@smartyardtech.com